Our Product Support Center in Lemahabang, Bekasi, West Java, comprises of workshops, warehouses, and training centers within a 35,000 sqm area. With more than USD 10 million investment, our facility features a computerized inventory & parts system, which is connected with our branches, representative offices and work sites in other areas of Indonesia.
These customer support facilities include workshops and instruments to diagnose and repair all products. We have two types of dynamometers - one for engines and one for transmissions - which represent major investments in advanced diagnostic equipments and our priority for our service team to have the capability to analyze repairs and overhaul.
Proper on-field usage and maintenance of units are important to give the best return-of-investment to our customers. Therefore, we have opened our training centers for our customers' operational teams, providing standard and specifically-designed classes, where their field operators can learn how to maintain their durability of the products.
Our training facilities also provide certification programs for our internal mechanics, thereby furnishing them with career paths, while at the same time, continuously improving our quality of service.